Return Policy
We’re sorry to hear that it’s not working out. If you are not satisfied with your purchase made through the Evera Cosmetics website, we are happy to let you know that you can return any unwanted products within 365 days (1 year) from the date of purchase as stated on your invoice/receipt.
Shipping fees and product(s) listed as Final Sale are non-refundable.
Shipping fees and product(s) listed as Final Sale are non-refundable.
Online Returns
The return process can be initiated by emailing info@everacosmetics.com.
Customer Responsibility
Returned products are your responsibility until they arrive at Evera Cosmetics.Though it’s not required, we do recommend purchasing tracking services for your protection and to also hold on to the proof of postage in case you need to contact us about your return. Only products received by our warehouse can be credited.If we cannot locate your order number, we are unable to process the refund. We encourage you to be mindful of what is being sent to us as any products incorrectly sent back cannot be credited and will not be sent back to you.Evera Cosmetics does not incur the cost of return tracking or postage.
Refunds
We aim to refund you within 12 business days of the product being returned to Evera Cosmetics, however, these times may be impacted during high volume periods.All returns will be credited to the original method of payment. We cannot process your refund to an alternative card. The refund will be issued upon processing of the returned product(s). You will receive an email notification upon completion of return processing.
Fair Use
If we notice an abnormal pattern of return activity or behaviour then we may connect with you about your returns.Any abuse of the return policy can result in the suspension of the account and any associated accounts. If this has happened to you, and you think we’ve made a mistake, contact our Customer Happiness team and we’ll be happy to review it with you. If your account has been suspended and you need to make a return, contact our Customer Happiness team before sending any products back.Evera Cosmetics maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. Evera Cosmetics reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your Order for any reason – including, but not limited to, if we deem your Order to be suspicious or fraudulent in any way.